Support Policy Page

Can I return/exchange a product I bought from www.originaltulasimala.com?

Welcome to www.originaltulasimala.com, we take great care to ensure that you’re shopping experience is smooth and seamless. To return or exchange a product, please write to riginaltulasimala@gmail.com along with your order number, contact information, and images of the product received or call us at +91 9289636215 within 48 hours of receiving the product.

As per www.originaltulasimala.com policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfill your order or refund the amount.

Returns/Exchange/Refunds

To return or exchange a product, please write to originaltulasimala@gmail.com along with your order number, contact information, and images of the product received or call us at +91 9289636215 within 48 hours of receiving the product.

What payment methods are accepted at www.www.originaltulasimala.com?

Payment can be made using Master/Visa credit cards and all major debit cards, we also offer net banking services and UPI payment services.

Is it safe to shop online using my debit/credit card?

We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customer's shopping experience is private, safe, and secure, all Credit Card, Debit Card, and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

What happens to the money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
In case of such an event the entire amount will be refunded to you within seven business days, please contact your bank for more information.

Why was my order canceled by originaltulasimala.com?
Though we love when you make www.originaltulasimala.com a part of your home, sometimes due to our products being sold out we may cancel your order.

Do you deliver out of India?
Yes, we do. we also collaborated with major international logistic players like Fed Ex, DHL, UPS, India Post International, etc. The collaboration has allowed us to reach even our customers in the remotest part of the world.

What are the shipping charges and/or are there any additional charges?
Shipping charges vary according to the total weight of your order. The shipping charges will be added to your cart automatically.

What is the stipulated delivery time for an order?
Your order will reach you within 7-10 days of placing the order, depending on your location.

How do I return/exchange the products?
To return or exchange a product, please write to originaltulasimala@gmail.com along with your order number, contact information, and images of the product received, or call us at +91 9289636215. Please click here to read our terms of returns and exchange.

How do I get in touch with originaltulasimala.com?
Please write to us at originaltulasimala@gmail.com or call us at +91 9289636215

What is the Customer Care working hours?
Seven days a week Please note that our stores and office do not operate on the 26th of January, 15th of August, 2nd of October,1 st of January, Holi, and Diwali.

- We accept international payments effortlessly with multi-currency

- Worldwide ISKCON shipping Rs 650/-, USA, Canada, Australia, Europe, UAE, South Africa, etc...

- Worldwide Fast Shipping: DHL, FedEx, BLuedart, UPS [Delivery 6-8 working days approx] Rs 1860/-

-For Shipping Charges by Country & City, Check Shipping & Location Tab Below

- Standard Shipping Charges [Delivery 3-8 working days approx] Rs 80/-India

- Fast Shipping Charges [Delivery 2-4 working days approx] Rs 150/- India

- Prime Shipping Charges [Delivery 2 working days approx] Rs 280/- India city only

- www.originaltulasimala.com guarantee 100% Original Tulsi Beads, Mala